Lean AI SDLC: how CI&T is reinventing agility in Ways of Working Jun 17, 2026 A man wearing glasses intently watching a computer screen. Learn more
What your AI deployment partner should be telling you. And what it means if they’re not. Jun 24, 2026 That gap is the whole game. It is where transformation happens, or doesn’t. And it is the part that can’t be bought off the shelf, because it lives inside your people, your data, and your processes. So the question is not which model you bought, it’s whether the people building your harness are telling you the truth about what it takes to make a deployment successful. Learn more
Volkswagen of America Selects CI&T as Digital Agency of Record Jul 20, 2025 CI&T is a global technology transformation specialist, has been named the Digital Agency of Record (DAOR) for Volkswagen of America, Inc. Learn more
Increasing DEV Power with Augmented Coding Oct 28, 2022 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
Future-proof your AI in an increasingly unethical world and maintain your most valuable consumer commodity; trust. Oct 13, 2023 | min read Artificial IntelligenceCustomer CentricTechnology By David Bacon The rapid growth of Artificial Intelligence (AI) presents enormous opportunities for businesses around the world. It can be easy to be blinded by the potential to revolutionise how we work and skip over the risks and considerations that can be devastating to a businesses reputation. In an increasingly digital, automated and inauthentic world, trust is a huge commodity that can’t be brought and AI as a technology carries significant ethical considerations. While some might see these as hurdles to be addressed later, the wise among us understand that ethics must be at the core of any AI project from day one. Ethics are not just a philosophical concept, but a practical tool that informs our actions in all aspects of life; the importance of which cannot be overstated, especially in our increasingly interconnected and complex world. As American Computer Scientist, Fei-Fei Li says "Ethics is not an afterthought in artificial intelligence; it is at the centre of how we will define and engage with AI." Ethical frameworks, particularly in technology, guide people and organisations in developing innovations that serve humanity without causing harm or perpetuating inequality. They create a framework for better decision making especially in complex situations and crises where it may be difficult to choose the right course of action. The fact of the matter is that crises and complex situations are inevitable. Paule Virilio, the French cultural theorist who is known for his work on technology and its impact on society said "The invention of the ship was also the invention of the shipwreck." Virilio posits that every technological advancement brings with it its own set of "accidents" or negative consequences. In other words, the problems or negative aspects of a technology are inherent in its creation; they are not aberrations but rather a part of the technology's existence. If you're involved in any capacity with AI, you should be concerned with establishing ethical guidelines right at the outset to guide best practice and engagement with the technology, while also planning for what Viriio calls ‘integral accidents’. Planning to Succeed Starting an AI project without clear ethical principles is like building a ship without considering how to make it water-tight. It might hold up for a while, but the leaks will inevitably appear, and they’ll increase and heighten the risk of sinking over time. Ethical considerations form the bedrock of responsible AI use. Companies that integrate ethics from the get-go not only protect themselves from future risks but also gain a competitive advantage by earning trust and ensuring fairness and transparency. The Seven Ethical Principles When embarking on an AI project, a framework of ethical principles is essential. At CI&T, we guide teams and executives through a two-hour workshop focused on seven key ethical tenets: 1. Accountability & Responsibility: Ensuring someone is accountable for the actions of the AI system.2. Benefits to Humanity & Society: Making a positive contribution to the greater good.3. Transparency & Understandability: Making the system's decisions and processes clear.4. Fairness, Unbiasedness, & Inclusion: Ensuring no one is discriminated against.5. Reversibility & Openness to Challenge: Allowing for the questioning and revising of decisions.6. Accuracy, Strength & Security**: Ensuring the system is reliable and data is protected.7. Trustworthiness, Privacy & Lawfulness: Upholding laws and respecting individual privacy. Future-Proofing Your Project While technical milestones are critical, overlooking ethics can expose your project to risks ranging from regulatory penalties to public backlashes. By adopting ethical principles early on, you not only future-proof your project but also open up avenues for innovation. Ethical considerations often require us to think more creatively about problem-solving, thereby resulting in more robust and resilient solutions. Ethics Takes a Village Ethics in AI isn't a one-person job or a box to check off. It's a collective responsibility that should address all users and cater to all stakeholders. As the philosopher Immanuel Kant said, we should act according to standards that we'd wish to see universalised. This collective approach creates a shared understanding and commitment to ethical considerations that pervade the entire lifecycle of the AI project. AI's transformative potential is enormous, but so are the ethical questions it raises. By giving ethics a front-row seat in AI project planning, we can steer technology toward a future that is not just innovative but also just, fair, and beneficial to all. Coda As an experiment, I entered our CI&Ts ethical outline and objectives into ChatGPT and asked for a summary as a poem. There once was a project, quite spry,That aimed to teach robots the "why."Said the team with a grin,"Ethics must be built-in,Or else trust in our work will say 'bye.'In a workshop two hours in span,Ethics were laid out with a plan.Said the teams with a cheer,"Now the pathway is clear,To make AI as ethical as we can! David Bacon Director of Design, CI&T 7