Lean AI SDLC: how CI&T is reinventing agility in Ways of Working Jun 17, 2026 A man wearing glasses intently watching a computer screen. Learn more
What your AI deployment partner should be telling you. And what it means if they’re not. Jun 24, 2026 That gap is the whole game. It is where transformation happens, or doesn’t. And it is the part that can’t be bought off the shelf, because it lives inside your people, your data, and your processes. So the question is not which model you bought, it’s whether the people building your harness are telling you the truth about what it takes to make a deployment successful. Learn more
Volkswagen of America Selects CI&T as Digital Agency of Record Jul 20, 2025 CI&T is a global technology transformation specialist, has been named the Digital Agency of Record (DAOR) for Volkswagen of America, Inc. Learn more
Increasing DEV Power with Augmented Coding Oct 28, 2022 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
PLANET PAYMENT Simplifying complexity How CI&T integrated several Planet Payment businessesinto a single digital proposition, whilst helping thebusiness to accelerate its growth through newdigital channels. Learn more Client case study Planet supports 800,000 customers across 120 countries and is supported by a global workforce of 2,500 people. The company was founded to assist merchants, acquirers, and shoppers by providing payment and tax free shopping services globally for some of the world's best known brands and tourist destinations.Planet has a vision to simplify the payments industry by creating truly integrated payment solutions across the retail and hospitality sectors that serve a wide range of customers. Their goal is to put the customer first, creating seamless and frictionless payment transactions.To achieve this feat, the historically led payments and tax free shopping provider made a number of business acquisitions in the hospitality, retail and ecommerce verticals. The Challenge The initial challenge was to simplify the complexity of consolidating five different business value propositions. This included the integration of their technology, and the customer facing lead generation propositions into one coherent, digitally led customer journey. These digital channels will eventually become the main lead generation channel for the business. CI&T's approach The project began in July 2022, with the simultaneous delivery of a customer-facing MVP that would begin to generate leads for the business. Alongside a depth-CX strategy to explore customer needs, desired outcomes and the plotting of the optimal journey for lead generation was delivered. This culminated in a detailed digital roadmap to be implemented against the strategy that was formed. The first iteration of the platform went live in November 2022 and is seen as the foundation that will be built on over the coming months and yearsIt consists of a single digital brand proposition for all of their differing products. The website consolidates all services and offers into an organized and digestible format that will allow the company to upsell, cross-sell and attract new customers whose needs will be served with one of the first truly integrated payments platforms. Results Customer journeys are monitored from marketing engagement through to sales, this funnel management allows the business to react and respond to the types of leads that are being received and converted.Early data from January and February 2023 is positive with a weekly increase in marketing qualified leads. The website will continue to be developed throughout the rest of the 2023 with a focus on lead generation. Estimated to be the main lead generation source by 2025 Project partners Want to learn more about our work? Contact Us