CX + EX

TRANSFORMATION LAB

Our team of service designers partner with clients to help them improve their businesses and the lives of their customers and employees

How can we help?

The CI&T Transformation Lab can help you transform your services, processes and the digital assets that underpin them.

Specifically Some of these initiatives sit upstream in the strategy space, while others focus on delivery. Where ever we start, we will use techniques designed to achieve rapid impact with minimal risk.

The CI&T Transformation Lab could be for you if you want to:

• Create a pipeline
• Analyse a specific problem or opportunity
• Build or improve
• Shift a metric
• Embed critical skills or knowledge

Our programs

We have four specialisms that you can leverage to shift the Experience needle. For smaller projects, clients often use one or two of these areas. For end-to-end initiatives, it's common to employ all four.

David Bacon, Director of Design

“We believe that design is driven by the needs of its users. Our job is to alleviate their pain points, enhance their motivations, and streamline their experience wherever possible.

All our design solutions are researched, tested and validated, ensuring that it’s desirable, viable and feasible.”

CUSTOMERS

Service Design

What will happen if you build a B2C app, but the bigger issue is your contact centre? Or if you undertake a project to shift a metric that won't help you achieve your core goals?

We help you uncover business problems and opportunities, and prioritise them for action. Additionally, we help you create and improve your customer journeys, and the staff processes that support them.

CUSTOMERS EX

CX + EX Strategy

What will happen if you build a B2C app, but the bigger issue is your contact centre? Or if you undertake a project to shift a metric that won't help you achieve your core goals?We help you uncover business problems and opportunities, and prioritise them for action.

BUILD

Software Dev

What will happen if your new service relies on an app that customers hate? Or if that app falls over because its cloud infrastructure isn't fit for purpose?

We build high-quality digital assets that become the foundation of your business.

KNOWLEDGE OWNERSHIP

Capability Uplift

What will happen if you transform your business, but you don't involve your staff in that journey? Or if you hire us to run a project, but there is no knowledge transfer from our team to yours? We equip your staff with the skills to take ownership of your business transformation.

CONTACT US

Let's create the path to business success, together.