Volkswagen of America Selects CI&T as Digital Agency of Record Jul 20, 2025 CI&T is a global technology transformation specialist, has been named the Digital Agency of Record (DAOR) for Volkswagen of America, Inc. Learn more
Increasing DEV Power with Augmented Coding Oct 28, 2022 Technological approaches and resources accelerate tasks associated with software development and maintain the quality of actions. This is Augmented Coding. Learn more
Insights from our first Global Pride Month Panel 2023 Jun 28, 2023 CI&T’S Global Pride Month theme is "We must continue." It's a phrase to reaffirm our commitments to the LGBTQIAP+ community and keep moving forward! Last week we did our first Global webinar internally, but we picked up the best insights for you! Learn more
5 practices for an efficient Cybersecurity strategy May 15, 2023 The number of cyber attacks continues to grow. Worldwide, according to researchers at Check Point Research, there was an increase of 28% in the third quarter of 2022 compared to the same period in 2021. Companies are obvious targets – the average number of attacks is now more than one per week. Learn more
Flying Smarter with Virgin Australia by Delivering Seamless Digital Experiences “Effectively, by digitising customer experiences through smart phone technology, Virgin has been able to eliminate common travelling pain-points to provide an integrated, automated, travelling experience.”– Rob Sharp, Group Executive, Virgin Australia Airlines The Challenge With more and more travellers using their smartphones to book travel, check-in to flights, and access boarding passes, Virgin Australia was in need of a more all-encompassing solution for its mobile travel experiences.Virgin Australia approached Transpire, now CI&T, to undertake a total redesign and development of its native iOS and Android apps to give guests an intuitive, seamless, and user-friendly experience across every touchpoint. Solution Transpire’s approach to creating a completely new app was more than just an exercise in technology development and deployment; It required human-centred design that not only identified all of the user’s wants, needs, preferences, and pain points, but also addressed them in a logical, coherent, and compelling way.Assembling a large group of real Virgin Australia guests, Transpire (CI&T) conducted research and testing that encompassed both leisure and business travellers to ensure we had a deep understanding of the needs and challenges of users. From planning and paying for trips to the time leading up to their departure date, the day of travel, and coming back again, every single touchpoint was considered to construct an effortless, stress-free experience for all users.From there, Transpire (CI&T) could establish a roadmap of functionality and features to implement, starting with the ability to book a flight, check-in, and access boarding passes. Feedback from internal stakeholders and external users then dictated what should take priority for future releases, such as viewing Velocity points and a transaction history.The look and feel of the app also needed to be consistent with Virgin Australia’s branding. Initially, this meant building the app with custom components, which don’t always behave as expected and can lead to problems when it comes to OS upgrades. For this reason, Transpire (CI&T) championed the use of native elements wherever possible to improve performance, mitigate risk, and enhance the user’s experience.Accessibility played a huge part in the design and development of the app as well. Along with adhering to best design practice, user testing rounds were also conducted to ensure every function and feature of the app was universally accessible.During a trip to California for WWDC 2018, Transpire (CI&T) Head of Development Daniel Streader specifically met with Apple engineers to receive feedback and recommendations about the app’s accessibility.On the technical side of things, Transpire (CI&T) built a stable, crash-free platform using the latest Kotlin RxJava framework for Android. This versatile, cross-platform programming language has put both Transpire and Virgin Australia ahead of the game in terms of app development. Impact 1,000,000 monthly active users Virgin Australia has 1 million active mobile users every month on iOS and Android. 5,000,000 boarding passes scanned Since April 2018, 5 million boarding passes have been scanned from the Virgin Australia app. 137% increase Our version of Virgin Australia’s app enjoyed a ratings increase on the App Store of 137% in less than six months.