CI&T Joins Claude Partner Network to Scale Claude Across the World's Largest Enterprises, with 1,000+ Certified AI Engineers Jun 08, 2026 CI&T Joins Claude Partner Network to Scale Claude Across the World's Largest Enterprises, with 1,000+ Certified AI Engineers. Learn more
CI&T Releases 2025 ESG Report Focused on Social Impact, Clean Energy, and Innovation Mar 31, 2026 CI&T Releases 2025 ESG Report Focused on Social Impact, Clean Energy, and Innovation Learn more
CI&T Report Shows That Over 60% of UK Consumers Already Use AI When Shopping, But Few Are Impressed by Retailers’ Efforts Nov 30, 2025 The Retail Tech Reality Check examines how artificial intelligence (AI) is impacting the way consumers shop. From where journeys begin to how people pay, what channels they trust, and the prices they expect, retail is undergoing a significant transformation. Learn more
CI&T and Valleys to Coast Modernise Housing Systems to Improve Services for 18,000 South Wales Residents Mar 24, 2026 New unified platform removes administrative hurdles, allowing teams to focus on residents and the quality of their homes. Learn more
POWERED BY CI&T FLOW AI CONVERSATIONAL AGENTS Agents that don't just answer — they resolve CI&T's AI Conversational Agents understand what your customer wants and complete the task from the conversation itself — sales, service and support across Instant messaging apps, web, apps and voice, integrated with your systems and true to your brand. THE SHIFT YOUR CUSTOMERS HAVE ALREADY MOVED TO MESSAGING 60% of consumers prefer to interact with brands via Instant messaging apps — and they expect any service to feel like chatting with a friend. Language is becoming the interface, and the mental model is conversational.Most companies answered with chatbots, and most chatbots frustrate. 95% of enterprise generative AI initiatives fail to deliver. The 5% that succeed share two things: deep integration and continuous learning cycles. WHAT IT IS NOT CHATBOTS — AGENTS THAT GET THINGS DONE Our agents combine intent interpretation with activity orchestration in a resolution-driven approach. They understand context, connect to your systems and act on behalf of the user, built on three foundations. 01Orchestration Multiple agents Agent instances deployed per business need — sales, resale, customer service — orchestrated in parallel, with guardrails and hallucination control configured for each context. 02Integration Deep context Agents connect with virtually any backend system and knowledge base, keep your brand voice and tone consistent, and go beyond conversation — taking action on behalf of the user. 03Adoption Continuous improvement We co-create the solution with your team, support change management and AI adoption, and proactively monitor conversations to improve results over time. HOW IT WORKS FROM DISCOVERY TO SCALE, IN ITERATIVE CYCLES An engagement model focused on conversational experiences: each stage validates with real users before expanding, and monitoring runs across all of them. 01 Discovery Quantitative and qualitative research, market scenario understanding and use case definition, with journey mapping based on real user behaviour. 02 Proof of concept Initial workflow implementation and model training, developing a user-centric experience around the first journey. 03 Minimum viable product Functional workflow deployed with selected user groups, with qualitative research and iterations to track how people actually use it. 04 Launch Deployment in controlled environments, applying lessons learned and best practices from earlier cycles. 05 Scale User base expansion with integration of new environments, refining the journey with technical criteria, behavioural insights and business rules. + Monitor and adjust Continuous improvement cycles keep the agents learning from every conversation.Across every stage. THE PLATFORM AN AI-READY PLATFORM, POWERED BY CI&T FLOW Versatile, plug-in-based and designed for long-term flexibility — built for the challenges of scale, security, governance and integration in enterprise organisations. Know more about CI&T FLOW Truly conversational Agents understand text, voice and images, remember previous conversations and preferences, and interact in your company's language and culture. Deeply integrated Connection to backend systems and knowledge bases through application programming interfaces (APIs) lets agents execute tasks — orders, payments, bookings — directly from the conversation. Governed and safe Content filters for inbound and outbound messages, hallucination control per context, accuracy testing and escalation to a human agent when the conversation calls for it. Built to operate at scale A back-office for conversation monitoring, observability dashboards, usage metrics, cost management and single sign-on (SSO) authentication. PROOF DEPLOYED WHERE CONVERSATION DRIVES REVENUE From beauty consultants to insurance sales and student support, our agents run complete journeys in production. Beauty · Direct sales A global beauty company runs a consultant assistant that understands voice, image and text, recommending products based on each consultant's history and preferences. Insurance A leading insurance group runs an autonomous sales agent that adapts its approach in real-time and completes the entire contracting journey within WhatsApp. Education One of Brazil's largest education groups runs a virtual assistant resolving administrative and academic questions for 200,000 students, with 89% accuracy and US$1.5 million saved in call centre costs. Results measured in production deployments; figures refer to the specific engagements described. Talk to an expert → QUESTIONS ABOUT CONVERSATIONAL AGENTS What are AI conversational agents? AI conversational agents are autonomous agents that understand what a customer wants and complete the task from the conversation itself — answering questions, recommending products, closing sales, negotiating payments or booking services. CI&T's agents run on the CI&T Flow platform and work across Instant messaging apps, web, apps and voice. How are conversational agents different from chatbots? Chatbots follow scripts and answer questions. Conversational agents combine intent interpretation with activity orchestration: they understand context, remember previous interactions, connect to backend systems and execute tasks on behalf of the user. The approach is resolution-driven — the goal is a completed journey, and a conversation that feels natural. Which channels do AI conversational agents support? The agents deliver omnichannel engagement across web, apps, messaging channels such as Instant messaging apps, and voice calls — with an integrated journey and handoff to human agents when needed. They understand text, audio and images in natural interactions. How do conversational agents integrate with enterprise systems? The platform is plug-in-based and connects with virtually any backend system and knowledge base through application programming interfaces (APIs) — order management, payments, credit, customer data and content systems. That's what lets agents go beyond conversation and take action on behalf of the user. How do AI conversational agents stay safe and on-brand? Every agent runs with guardrails: hallucination control configured per context, content filters for inbound and outbound messages, accuracy testing, and escalation to a human agent when the conversation calls for it. Brand voice and tone are part of each agent's configuration, so interactions follow the company's language and culture. How do you measure and improve conversational agent results? Every deployment includes conversation monitoring, observability dashboards and usage metrics. Teams track accuracy, resolution and conversion, and the journey is refined in continuous cycles combining technical criteria, behavioural insights and business rules. MEET OUR EXPERT Luiz Reolon Executive Director, CI&T LinkedIn GET STARTED WHICH JOURNEY SHOULD TALK FIRST? Tell us about your customers and channels. We'll map where a conversational agent can move your numbers most — from first pilot to journeys at scale.