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FORD & CI&T: Expanding Wings in South America with AI Learn more Ford Motor Company, a multinational automotive manufacturer, was determined to evolve Wings, its parts and warehouse management platform in South America.The project involved adapting the platform to the specific tax regulations of nine warehouses across different countries in the region. CI&T embraced this initiative with enthusiasm, responding to the unique needs of the South American market. CHALLENGES FACED Operational complexity Managing nine warehouses, each with its own tax requirements, posed significant challenges for the team. The need to adapt the platform to the specific rules of each location became a priority. Legacy system With a base of 550,000 lines of code on the Wings platform and complex integrations, the CI&T team embarked on a journey to deeply understand how the existing system worked. Accelerated training The short timeframe for delivering the solution in Argentina demanded swift action. Preparing the team and internalising project knowledge were essential elements to ensure success. The onboarding program not only accelerated the team's learning curve but was also crucial in guaranteeing the continuity and quality of support for existing operations, created by a previous business partner. PROPOSED SOLUTIONS Efficiency through collaboration Assembled three dedicated teams: two focused on developing features for Argentina and one on ongoing support. This collaborative approach ensured a quick response to challenges while maintaining the sustainability of ongoing operations. Immersion and learning Developed an immersion program that accelerated business understanding, leveraging GenAI's capabilities to optimise learning and deliver more agile solutions. This immersion material served a dual purpose: in addition to rapidly training the team, it was also essential for maintaining the operational stability of the production platform. Alignment with the business The partnership between CI&T and Ford was fundamental, with AI playing a key role in the process. The use of Gen AI and CI&T FLOW, Ford's proprietary LLM, along with other tools, enabled anticipating discoveries and rapidly gathering the information needed to understand local demands. This enabled the adaptation and implementation of platform functionalities in Argentina in a more agile and assertive manner. AI was also crucial in accelerating the accuracy of discovery, feature writing, user stories, and test scenario definition. The recordings and transcriptions (over 4,800 minutes of meetings and 50,000 lines of content) enabled connections between what was discovered in the initial phases and what had been previously mapped, bringing clarity and coherence to development decisions. RESULTSACHIEVED Fast delivery Reduced the implementation phase time by two months, completing the project in just 10 months. Transformative data Collected over 4,800 minutes of meeting recordings and 50,000 lines of transcripts, essential data for continuous refinement. They were also crucial in increasing the accuracy of developments and ensuring that functionalities accurately reflected the needs of this market. Artificial Intelligence as an ally AI was integrated into all phases, not only to meet the demands of the Argentinian market, but also to enhance the platform in the region. Its strategic application in discovery directly impacted the quality and speed of deliverables, connecting learnings, accelerating insights, and helping the development team make more assertive decisions. TECNOLOGIES USED Java: An accelerator for developing agile and robust systems.Angular: Dynamic web interfaces, promoting excellent usability. "The partnership with CI&T and the initiative to use Generative AI throughout the software development cycle, from the initial knowledge transfer stage to the CI&T team, were essential to expedite the launch of Wings in Argentina and accelerate its positive impact on parts warehouse management. All of this was done with a focus on continuously improving the quality of service offered to Ford customers." Djalma Brighenti, IT Director, Ford South America