Customer Experience is Set to Change due to AI and Machine Learning

Artificial Intelligence

Machine Learning

CI&T

Mars Cyrillo, CI&T's VP of Machine Learning and Product Development, is quoted in Jennifer Kite-Powell’s piece on AI, ML and customer experiences.

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CI&T

Futuristic brain in big data connection systems

Artificial Intelligence Without Business Vision is Waste

Artificial Intelligence, Innovation

Recently I wrote an article where I discussed the incredible possibilities of this technology still cause a lot of enthusiasm and create a race for investments in tools and development of show applications, but result in few actions that, in fact, generate value for companies.

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Machine Learning: The Next Generation of Customer Experience

Machine Learning

New Harvard Business Review Analytic Services report, in association with CI&T.

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AI: Implementing a Successful Strategy in your Company

Artificial Intelligence, Innovation

For years, it’s garnered hype in the market, Artificial Intelligence (AI) has shown real growth in companies.

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Cognitive: What it is and Why you should be doing it already

Artificial Intelligence, Machine Learning

If you ask ten people, you’ll get eleven different answers. With so much hype around Cognitive, Machine Learning, AI, Deep Learning, Predictive Analytics, Data Science, etc., it has become difficult to take a stand on what cognitive is and why we should already be applying it everywhere. This positioning is critical especially for Executives, Digital Strategists, Experience Designers, Business Leaders and Developers alike, to have a clear vision around those areas and understand how they impact their day-to-day.

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Woman using smartphone at the shopping mall

Transforming the Shopping Experience Through Machine Learning

Machine Learning

Whether Father’s Day, Mother’s Day, a birthday or simply “just because,” buying gifts can feel like counting grains of sand - i.e., it’s not easy. Meanwhile, there are 250,ooo—300,000 e-commerce companies in the U.S. all vying for the attention of shoppers. Nevermind all of the brick and mortar shops across America.

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Customer Experience is Set to Change due to AI and Machine Learning

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Be ready for the ever-changing world.