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BUSINESS COMPLEXITY POINTS (BCP) After years of evolution and large-scale use, BCP (Business Complexity Points) is now open source. Access the repository on GitHub ↘ ↘THE PROBLEM: Two teams analyze the same story.One estimates 5 points.Another estimates 13 points.Who is right? Probably both. Story Points work within a team, but they were never designed to measure product complexity in a comparable way. What is BCP? Business Complexity Points is a framework that measures the functional complexity of digital products. It transforms user stories into a common language across business, product, and technology. Functional dimensions Business rules Interface elements Boundaries Roles and permissions Solution variations Domain entities New domain entities Background processes Notifications Audit trails Business rules Logic and processes that govern product behavior Assessment Logic, validations, and conditions that define system behavior — with clear trigger and interruption points. Example “If the customer is a legal entity and the order exceeds BRL 50,000, apply a 10% discount.” Interface elements Visual and interactive components that users interact with Assessment User touchpoints that represent business concepts: fields, buttons, tables, and forms. Example Order approval screen with filters, an item table, and a confirmation button. Boundaries Integrations with external systems and context boundaries Assessment Exchange of information with external systems: APIs, third-party services, files, and external databases. Example Query an external credit service to validate the customer’s credit limit. Roles and permissions Depth of the roles and permissions structure: how many differentiation axes must be combined to determine who can do what. Assessment Every functional story scores in this dimension. The score increases when the story describes explicit access restrictions using more than one combined criterion. Example “Only senior compliance reviewers can approve high-risk transactions” → two axes: seniority and department. Solution variations Different paths within a business rule that converge on the same outcome. Looking only at the result, it is not possible to tell which path was taken. Assessment Not included in this dimension: Screen filters belong to Interface elements; profile-based access restrictions belong to Roles and permissions. Example Payment via PIX, credit card, or bank slip: different flows, but all end with “payment processed.” Domain entities Distinct business objects involved in the story: entities with their own attributes, states, and relationships. Assessment Only concepts that the business recognizes by name and that have a life of their own within the domain. Not included in this dimension: Entity attributes, such as status or email fields, and technical terms, such as queue, cache, or endpoint. Example Adding to cart: Product, Customer, Cart, and CartItem — four entities. New domain entities Changes introduced to the data model: entities that appear for the first time or existing entities that receive new attributes or relationships. Assessment Not included in this dimension: CRUD operations on an existing entity without a model change do not score. Example Implementing order management for the first time: Order is new; Customer and Product gain a new relationship with Order. Background processes Processes that run outside the user’s main flow: asynchronous, scheduled, or event-driven. Assessment The score is determined by the trigger mechanism, não pelo tamanho do processamento. Not included in this dimension: Synchronous operations in which the user waits for the result within the same interaction. Example “Send an email after sign-up” → event-driven.“Daily report generated at midnight” → scheduled. Notifications Types of business events that trigger messages to people. Assessment The delivery channel (email, SMS, push) does not multiply the count: the event is what counts. Not included in this dimension: Callbacks and webhooks between systems. Mentioning “notify” without specifying the event or channel does not score either. Example “SMS + email when an order is approved” → 1 event (approval), two channels. Score = 1. Audit trails Business entities that require an audit trail: a record of who did what and when, for compliance or accountability. Assessment It must provide business traceability by answering “who did what and when” to support an audit. Not included in this dimension: Technical logs created to facilitate software debugging. Example “Record changes to contracts: what was changed, when, and by whom” → 1 audited entity (Contract). BCP Calculator The calculator uses Generative AI (LLM) to analyze user stories and automatically generate metrics. Generated results: BCP Score Complexity Maturityand INVEST Score CategoryEvaluation Proven results at scale Validated at one of the largest financial institutions in Latin America 10% Reduction in average counting variation +80% Accuracy rate in story classification 100% Of eligible squads at Itaú already use the BCP Calculator Use Cases From internal framework to market standard CI&T created BCP in 2015 to solve a real problem: measuring functional effort objectively. Over the past 10 years, the framework evolved from Excel spreadsheets into a Generative AI-powered solution, proving its relevance across hundreds of digital transformation projects. 2015 Creation 2023 Generative AI 2025 Open Source Real scale. Real results The largest private bank in Latin America adopted BCP in 2018. After years of evolution and large-scale use of the framework, a version of the BCP Calculator was implemented across 100% of eligible technology squads in 2025, proving that the solution works at the highest corporate scale. 2018 Adoption 2022 BCP Portal 2025 100% Rollout From internal framework to Open Source BCP was created at CI&T in 2015 to measure functional scope objectively. After years of evolution and large-scale adoption at Itaú Unibanco, the framework is now available as open source. Use it, adapt it, and contribute. BCP Certified Project Projects that use the framework may display the BCP badge as recognition of best practices in product complexity analysis.Use the badge in:• documentation• GitHub repositories• technical presentations Access the repository on GitHub ↘ Download the Certified logo ↘ Related News Dec 10, 2020 CI&T Business Complexity Points Learn more