4.8X FASTER EPIC REFINEMENT FOR ONE OF BRAZIL'S LEADING DIGITAL BANKS

AI-powered refinement made epic refinement 4.8x faster, story refinement 3.1x faster, and increased refinement maturity from 33% to 100%.

INTRODUCTION

Modernizing critical banking journeys requires upstream processes that can turn complex requirements into development-ready work quickly and consistently.

A leading Brazilian bank was modernizing technology at the core of its operations and needed to accelerate discovery and refinement while improving workflow efficiency.

CI&T evolved the upstream process with specialized agents supporting business and technical refinement. Powered by CI&T Flow, the approach helped teams structure epics, break down stories, and improve functional and technical readiness before development.

The result was 4.8x faster epic refinement, 3.1x faster story refinement, and a 3x increase in refinement maturity, from 33% to 100%.

THE CHALLENGE: ACCELERATING UPSTREAM DELIVERY

Critical banking journeys required faster discovery and refinement while maintaining the context and readiness needed for development.

Slow Epic Refinement

Epic refinement cycles took 29 days, limiting how quickly business context could be translated into structured work for development.

Slow Story Refinement

Story refinement took 25 days, extending the time required to turn epics into functional and technical development-ready stories.

Refinement Maturity

Refinement maturity was at 33%, creating an opportunity to improve consistency, story breakdown, and readiness before development.

THE SOLUTION

CI&T introduced a practical AI-driven approach designed to enhance existing workflows rather than replace them.

Powered by Flow, pecialized AI agents were embedded into key stages of the software delivery lifecycle, helping teams work faster and more consistently.

Business Refinement

A Business Refiner agent supported business context and epic refinement, helping teams break larger requirements into clearer stories earlier in the process.

Tech Refinement

A Tech Refiner agent supported functional and technical refinement, helping teams add the context needed to prepare stories for implementation.

Story Readiness

The agents supported story breakdown and writing aligned with Definition of Ready criteria, creating clearer and more consistent inputs for development.

THE IMPACT

The new refinement model accelerated upstream cycles and increased the maturity of work entering development.

FASTER EPIC REFINEMENT

4.8x faster epic refinement

Cycle reduced from 29 to 6 days

FASTER STORY REFINEMENT

3.1x faster story refinement

Cycle reduced from 25 to 8 days

HIGHER REFINEMENT MATURITY

Refinement maturity increased 3x

Maturity increased from 33% to 100%

TECHNOLOGIES USED

CI&T
FLOW

CI&T Flow Enterprise AI Management System supported intelligent agents across discovery and refinement, helping teams improve story readiness and accelerate upstream delivery.

BUSINESS
REFINER

An AI agent supporting business refinement, epic breakdown, and story preparation, helping teams transform business context into clearer development inputs.

TECH
REFINER

An AI agent supporting functional and technical refinement, helping teams strengthen story context and readiness before development.