5.5X FASTER DEVELOPMENT FOR A LEADING FINANCIAL SERVICES AND INSURANCE PROVIDER

The initiative achieved 5.5x faster development, automated 31% of the value stream, and demonstrated the potential to accelerate integrated delivery by up to 10x.

INTRODUCTION

As organizations seek to scale the impact of AI, many discover that isolated productivity gains are only the beginning. The real opportunity lies in creating delivery models where people, processes, and intelligent workflows operate as a connected system.

A leading Brazilian financial services provider partnered with CI&T to explore this next stage of software delivery. The goal was not simply to accelerate individual development tasks, but to establish a scalable model capable of reducing delivery friction, improving flow efficiency, and expanding the role of AI across the engineering value stream.

Leveraging the Agentic Bus and Powered by CI&T Flow, the teams designed and validated an agentic delivery framework that enables intelligent workflows to collaborate across key stages of software development. By reducing handoffs, accelerating execution, and maintaining human oversight where it matters most, the organization established a foundation for a new generation of software delivery.

The result was a 5.5x increase in backend development speed and a scalable framework for expanding agentic delivery across future initiatives.

THE CHALLENGE:

Scaling AI Beyond Individual Productivity

While AI assistants were already helping developers complete specific tasks faster, the organization needed a way to connect those capabilities into a cohesive delivery model that could generate value at scale.

Reducing Friction Across the Delivery Lifecycle

Engineering teams faced delays caused by handoffs, dependencies, and waiting times between activities. These interruptions affected flow efficiency and extended delivery timelines.

Building Trust in Agentic Workflows

Before scaling automation across the organization, it was essential to validate how AI agents could operate within existing governance models, ensuring quality, transparency, and human oversight throughout the process.

THE SOLUTION

CI&T implemented an agentic delivery system powered by Flow, designed to connect intelligent workflows across the software development lifecycle.

At the core of the solution was the Agentic Bus, an orchestration layer that enabled specialized agents to collaborate, share context, and execute activities in a coordinated manner. By connecting planning, architecture, development, testing, and validation activities, the system reduced delivery friction, improved flow efficiency, and accelerated execution while maintaining governance and human oversight.

From Individual Agents to Collaborative Workflows

Rather than using AI as a collection of disconnected tools, the initiative established a connected ecosystem of agents responsible for different stages of delivery, including business analysis, technical leadership, development, and workflow coordination.

This reduced context switching and enabled work to progress with fewer interruptions.

Human-Centered Automation

Every workflow was designed with human oversight built in.

Critical decisions, reviews, and validations remained under the responsibility of engineering teams, creating a balanced model where AI accelerated execution while humans ensured quality and business alignment.

A Foundation for Enterprise Scale

The initiative focused not only on accelerating current delivery activities but also on creating a reusable framework that could be expanded across products, teams, and value streams.

THE IMPACT

The pilot successfully demonstrated that agentic workflows can move beyond experimentation and generate measurable impact in real-world delivery environments.

FASTER DEVELOPMENT CYCLES

The implementation accelerated backend development by an average of 5.5x, reducing cycle times and eliminating unnecessary waiting periods throughout the workflow.

EXPANDING AI COVERAGE ACROSS THE VALUE STREAM

AI agents became responsible for activities representing approximately 31% of the value stream, proving that intelligent automation can operate across multiple stages of software delivery rather than being limited to isolated tasks.

INTEGRATED DELIVERY ACROSS PLATFORMS

The Agentic Bus was expanded to support both backend and mobile development workflows, enabling coordinated execution across different technology domains.

This capability was validated through the development of a large-scale initiative exceeding 120 Business Capability Points (BCPs).

TECHNOLOGIES USED

CI&T FLOW

CI&T Flow Enterprise AI Management System that integrates intelligent agents into software delivery processes, enabling organizations to accelerate execution, improve engineering productivity, and maintain governance and quality standards at scale.

AGENTIC BUS

An orchestration layer that enables specialized AI agents to collaborate across engineering workflows, reducing handoffs and creating continuous delivery flows.

SPECIALIZED AI AGENTS

Purpose-built agents supporting business analysis, technical leadership, development, and workflow coordination activities.

HUMAN-IN-THE-LOOP GOVERNANCE

A framework that combines AI automation with human oversight, ensuring transparency, quality, and accountability throughout the delivery lifecycle.