CI&T Joins Claude Partner Network to Scale Claude Across the World's Largest Enterprises, with 1,000+ Certified AI Engineers Jun 08, 2026 CI&T Joins Claude Partner Network to Scale Claude Across the World's Largest Enterprises, with 1,000+ Certified AI Engineers. Learn more
CI&T Releases 2025 ESG Report Focused on Social Impact, Clean Energy, and Innovation Mar 26, 2026 CI&T Releases 2025 ESG Report Focused on Social Impact, Clean Energy, and Innovation Learn more
CI&T and AWS: how the partnership transformed customer service with generative AI at Alelo Aug 31, 2026 CI&Ters chatting animatedly in the office, tablet in hand: collaboration and technology, part of everyday life at the company. Learn more
CI&T Recognized in Everest Group’s 2025 Global PEAK Matrix® Assessments for Retail and Consumer Packaged Goods Services Dec 10, 2025 CI&T Recognized in Everest Group’s 2025 Global PEAK Matrix® Assessments for Retail and Consumer Packaged Goods Services Learn more
ORGANISATIONALHALLUCINATION Why your company invests in AI and keeps solving the wrong problems. Most organisations don't have an AI problem. They have a problem-solving problem. READ THE POCKET BOOK (EN) → READ THE POCKET BOOK (PT-BR) → AI ISN'T HALLUCINATING.YOUR ORGANISATION MIGHT BE. Companies launch pilots. Adopt new tools. Celebrate quick wins. Yet nothing fundamentally changes. IF THIS SOUNDS FAMILIAR... The pilot never scaled. Productivity increased. The technology worked. Business impact didn't. The operating model didn't. Placeholder 95% of AI initiatives still fail to create measurable business impact. Not because AI doesn't work. Because organisations aren't ready to absorb it. INSIDE THE POCKET BOOK There's a scene that repeats itself in nearly every strategic conversation of recent years. Leadership is excited about artificial intelligence. The pilots show results. The board approves the investment. And, a few months later, the inevitable question arises: why didn't it scale?The answer most people expect to hear is technological. Wrong model. Bad data.Complex integration. But after three decades working with companies on transformation, we have learned at CI&T that the answer is rarely in the technology. It's in the organisation.What follows is an attempt to name - precisely and without euphemism - what's truly at stake when a company decides to transform itself in the age of artificial intelligence. It's not a list of recommendations. It's an argument. And arguments ask you to disagree, to question, and, if convinced, to act. 01 Good Answers, Outdated Questions By CI&T Team Why organizations can produce increasingly sophisticated answers while still solving questions shaped by an outdated operating model. 02 Pólya Was Right By CI&T Team A return to first principles: understanding the real problem before choosing the tools, technologies and methods used to solve it. 03 The Leap By CI&T Team The shift from using AI to improve individual tasks toward redesigning how decisions, workflows and value creation happen. 04 Organizational Hallucination Special Guest · Cesar Gon How companies confuse visible activity with real transformation and mistake experimentation, adoption and output for lasting business change. 05 Strategy as Capability Building Special Guest · Silvio Meira Why strategy must become the deliberate construction of capabilities that allow the organization to learn, adapt and scale continuously. 06 The Absorption Gap By CI&T Team The widening distance between what technology makes possible and what an organization is prepared to absorb, operationalize and sustain. 07 The Pilot Paradox By CI&T Team Why successful pilots so often fail to become scalable systems, despite demonstrating technical feasibility and promising initial results. 08 The Architecture That Solves By CI&T Team The organizational and technological architecture required to connect strategy, execution, governance and continuous learning at scale. THIS POCKET BOOK IS FOR LEADERS WHO WANT TO MOVE FROM Pilots Capability Automation Transformation AI adoption Organizational intelligence BEFORE INVESTING IN ANOTHER AI INITIATIVE... Ask a better question. READ THE POCKET BOOK (EN) → READ THE POCKET BOOK (PT-BR) →