COVID-19: Insights on
the Grocery Retail Experience

See our latest perspective on the coronavirus pandemic and its implications on the grocery industry

We want to provide learnings for grocery store retailers who are experiencing high demand given the current state of the pandemic--outlining what retailers should understand about changes in the customer buying behaviour.
In order to assess the short-term effects COVID-19 has on grocers and the customer shopping experience, we’ve conducted a survey that gathers consumer feedback which allows us to better understand the current behaviour during these unique times.
The adoption curve for e-commerce is quickly changing with general apprehension to shopping in-store, and we want to share actionable insights.

In this white paper we’ll address the following questions:

• What is the new grocery store experience?
• What is the change in expectations and how does that reflect on your current business?
• What are the acute issues developing within grocery e-commerce?