Holiday 2022
Retail Predictions

Download

Retailers will face a tricky predicament this holiday season.

Data points toward many consumers returning to their pre-pandemic in-store shopping patterns, but with the expectation that their online-offline decision-making journeys will be seamless and convenient.

Explore CI&T's predictions about what retailers will face, along with recommendations for how brands can still impress their customers and win new ones over the holidays.
Melissa Minkov

“Challenges for retailers are stacked high this holiday season, and consumers’ expectations for brands to deliver are equally as high. Best practice retailers will experiment with apps and chat commerce to elevate the in-store experience while providing offers consumers can get excited about. ”

Melissa Minkow
Director, Retail Strategy

Learn more about how to anticipate consumer behavior for Holiday 2022.

DOWNLOAD THE REPORT NOW