Patient Experience Management

The Digital Front Door: Orchestrating End-To-End Patient Paths

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Report
Investing in patient-centered digital experiences is critical for thriving in today’s competitive healthcare landscape. CI&T’s digital front door approach is the key to future patient care, empowering healthcare providers and institutions by breaking down communication barriers. Our user-centric approach to developing online engagement platforms fosters innovative solutions that improve outcomes, driving efficiency across the health ecosystem.

81%

of patients are unsatisfied with their healthcare experience

GE Healthcare Camden Group: The Current State of Patient Experience 

76%

of patients say they would like to schedule appointments online or via mobile device

Experian Health - State of Patient 2023

86%

of healthcare providers prioritize improving patient access and financial experiences

Experian Health - State of Patient 2023

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