IDC Market Glance: Customer Experience Services, 2Q22

This IDC Market Glance gives buyers a high-level view of the customer experience (CX) services provider landscape. This document shows a selection of the leading CX services vendors, and it lays out the key segments of the market. CI&T is proud to be among one of the leading vendors.

The CX services market contains multiple vendor types with a diverse set of backgrounds. These vendors use a mix of business and IT consulting services, technology implementation services, and creative services to help clients grow their brands; to improve the customer experience associated with their offerings; to connect better to customers, citizens, trading partners, and other stakeholders; and of course, to drive up revenue.