RETAIL

Unified commerce for the modern retailer

RETAIL

EMPOWERING RETAILERS WITH INNOVATIVE CUSTOM
STRATEGIES AND TECHNOLOGY

Transforming the retail landscape requires more than technology; it demands a deep understanding of the modern customer journey and corresponding digital experiences. At CI&T, we specialize in delivering composable, end-to-end retail solutions that unify commerce across all touchpoints for the most innovative global brands. From digital commerce storefronts to in-store interactions, our approach modernizes every aspect of retail to meet the evolving expectations of today’s consumers, including approaches to help your brand decide what to keep, build, or buy.

Our expertise in unified commerce ensures that retailers can deliver a consistent, personalized experience across every channel, integrating new technologies and data insights. Whether reimagining POS systems, optimizing inventory management, or enhancing digital commerce, our retail modernization services powered by FLOW are designed for unprecedented and efficient outcomes.

CUSTOM AND UNIFIED COMMERCE RETAIL SOLUTIONS, DELIVING END-TO-END DIGITAL CAPABILITIES.

CI&T provides a comprehensive suite of digital solutions tailored to the needs of retail leaders and innovators, including:

Digital Products & Platform

Design and build of web, mobile applications and eCommerce for associates and consumers, in alignment with the internal and external customer needs.

Digital Strategy & Consulting

Technology, customer and GTM strategies tailored to retail organizations. Uncover market trends, opportunities and springboards for innovation.

AI & Machine Learning

AI and ML capabilities to reduce costs and grow conversion. Design and creation of GenAI and Agentic AI agents for deployment.

Data Services

Data pipelines, lakes, and CDP implementations for retail. Organise unstructured data and create data platforms for supply chain, merchandising, and more.

CX & Design

Customer journey mapping, service design, high fidelity design and prototyping, design sprints, product ideation and user testing.

Legacy Modernization

Undertake complex challenges on propriety or service-led platforms, migration of major core systems and platforms, or build of middleware, API services.

Enterprise Software

Implementation of leading DXP, CRM, POS, eCommerce and other SaaS platforms. Creation of bespoke software platforms for unique retail challenges to enable full ownership.

Digital Transformation

Adapting operating models and business culture to achieve global deployments, omnichannel delivery, or new product/service rollout.

DIGITAL SOLUTIONS DRIVING GROWTH, EFFICIENCY, AND INNOVATION IN RETAIL

CI&T’s digital solutions help retailers strengthen supply chains, modernize merchandising strategies, and design best in class customer experiences to align with shifting consumer demand.

Digital Commerce

Optimize digital storefronts, mobile apps, and third-party marketplaces to boost online sales, streamline transactional data, and deliver intuitive shopping experiences.

Inventory & Supply Chain

Enable real-time visibility and efficient allocation across retail supply chains to reduce stockouts, control costs, and ensure products are available when and where customers need them.

Planning & Merchandising

Improve assortment planning and merchandising strategies, aligning product offerings with real-time consumer demand and seasonal shifts.

Omni/Store Operations

Unify in-store and digital operations to deliver consistent, efficient, and personalized shopping experiences across every retail channel.

Marketing & Loyalty

Design data-driven marketing campaigns and loyalty programs that increase customer engagement, drive repeat purchases, and strengthen brand affinity.

Customer Experience

Transform every shopper interaction into a tailored, frictionless journey — from first touchpoint to purchase and beyond.

Analytics & Forecasting

Leverage advanced analytics and forecasting to predict demand, optimize inventory, and improve both operational performance and customer satisfaction.

Marketplace

Expand reach through marketplace strategies that connect retail brands with new audiences, accelerate growth, and expand digital capabilities.